BACKED FOR LIFE
Twenty years.Parts, labor, and peace of mind.
Every Excalibur system we install carries a 20-year manufacturer warranty. No other water filtration company in Wilmington offers this.
A Wilmington promise
Built here. Backed here. Serviced here.
Warranty Coverage
What's covered
Covered under warranty
- System parts and components
- Manufacturer defects
- Workmanship on original installation
- Filtration media replacement
- Control valve repair or replacement
- Tank and vessel integrity
- Bypass valve
- Electrical components
Not covered (standard exclusions)
- Damage from modifications not made by ICW
- Intentional damage or misuse
- Consumables (salt, filter cartridges)
- Damage from improper water chemistry
- Acts of nature or flooding
Full warranty terms are provided in writing at installation. Questions? Call us at 910-999-0117.
Why We Can Offer This
We only install what we'd put in our own homes
Cade started Intracoastal Water by installing the first system in his own home. Joe followed in his. The 20-year warranty isn't a marketing claim. It's a statement about what we're willing to stand behind.
We partner with manufacturers that build systems to last 20+ years. We don't install systems that need replacing in 5. That's how we can back every installation the way we do.
No other company in Wilmington offers a 20-year manufacturer warranty. If you're comparing quotes, ask every vendor what warranty they offer. Then decide.
Warranty Service
How to file a warranty claim
01
Call or text us
Reach us at 910-999-0117. Emergency line available 24/7.
02
Describe the issue
Tell us what's happening. Most issues are diagnosed by phone in minutes.
03
We handle it
Covered warranty service is scheduled within 48 hours at no charge to you.
Get the best warranty in Wilmington
Free water test first. If you need a system, it's backed for 20 years.
Get My Free Water Test910-999-0117· Mon-Sat 7am-7pm